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PRIVACY POLICY

Quaternaria Satriano s.r.l.

80121 Naples - RIVIERA DI CHIAIA 287

fax: 081 7649198

Share capital: Euro 100,000.00

RE. of Naples, Tax Code and VAT number 08418071216

REA 956459

certified email: quaternariasatriano@pec.it

 

Policy on conduct within DI Corte Satriano Residence

Welcome to Corte Satriano Residence!

To guarantee all our guests a pleasant and comfortable stay, please read the following policies carefully regarding behavior inside the rooms.

 

1. Cleaning of rooms

  • Weekly cleaning included: Room cleaning is included once a week for stays of at least 7 nights. Our staff will carry out the general cleaning of the rooms, including the change of linen.

  • Extra cleaning: If you would like an extra cleaning or change of linen during your stay, please contact US. These services may incur additional costs.

 

2. No smoking

  • I smoke outside: It is strictly forbidden to smoke inside the rooms. Please respect this policy and smoke only in designated outdoor areas.

  • Penalties for non-compliance: Any violation of this policy will result in a penalty fee and may be grounds for early termination of your stay. In addition, you will be responsible for any damages caused by smoking, including any necessary cleaning or repair costs.

 

3. Linen change

  • Change of linen is included for stays of at least 7 nights together with weekly cleaning.

  • Additional requests: For requests for extra linen changes or laundry services, please contact US. We can provide you with more information on costs and delivery times.

 

4. Check-in and Check-out

  • Self check-in:At the Corte Satriano Residence, we offer the self check-in service for your convenience. You will receive detailed instructions before your arrival, including the code to access your room AFTER THE CHECK-IN LINK HAS BEEN COMPLETED.

  • Check out time: Check-out must be done before10:00 on the day of departure. Please respect the indicated time to allow our staff to prepare the rooms for the next guests.

5. Use of codes

  • Keys and codes: All room doors open with a code, which will be communicated to the guest before check-in. Please use codes responsibly and do not share them with unauthorized persons.

 

6. Respect for the rules

  • Mutual respect: We ask you to respect other guests and maintain a respectful behavior during your stay. Please avoid excessive noise or disturbing behavior that could annoy other guests.

  • Ban on parties: It is forbidden to organize noisy parties or events inside the rooms. Violation of this policy may result in early termination of your stay.

  • Damage to rooms: If you cause damage to the rooms or facilities, you will be responsible for any necessary repair or replacement costs.

 

7. Other rules

  • Obedience to the laws: Please comply with all applicable local laws and regulations during your stay at Corte Satriano Residence. 

  • Rule Changes: We reserve the right to make changes to the internal rules when necessary, in order to guarantee a safe and pleasant environment for all our guests.

8. Promotions

All guests who leave a 5-star review on the booking platform they used will receive a free night on their next booking at our facility.

  • The free night can only be granted for bookings made directly (via email); for bookings made through OTA, the free night cannot be redeemed.

  • The free night can only be granted for bookings of a minimum of 2 nights.

  • The free night can be granted within 12 months after the guest’s last booking.

  • AT THE TIME OF BOOKING, THE GUEST WILL BE RESPONSIBLE FOR INFORMING THAT HE IS IN POSSESSION OF THE PROMOTION.

9. Contact us

If you have any questions, doubts or need further information on the internal rules of the Corte Satriano Residence, please contact us. We will be happy to provide you with all the necessary information.

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